Job Details

Timely communication and confirmation about upcoming appointments with patient/caregiver/facility. Responsible for schedule adjustments, or cancellations upon request from providers or patient/caregiver/facility. Coordinate translation services as needed to ensure we're able to clearly communicate with patients. Ensure all active patients have a future scheduled appointment, in alignment with ACP's care model. Utilize and analysis scheduling reports/dashboard to identify scheduling gaps, new admission, or discharges. Proactively outreach to Regional Administrator to discuss provider assignments, and panel size. Any updates to accounts will be maintained by AC - Initiate contact to newly registered patients to welcome them to ACP, and schedule their initial appointment. Provide education about services, including Continue Care RX enrollment, hours of operation, after hours, and explain proactive outreach to ensure care path compliance and reduce possible hospital admissions. Conducts ta...Facilitator, Property Management, Healthcare, Patient