Job Details

This hybrid position reports to our 17000 Cantrell Rd, Floor 2, Little Rock, AR 72223 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member of our team, youll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers to help our customers stay connected to what matters the most. How youll make an impact. As a Premier Service Consultant specializing in customer retention, youll play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn. Youll assist customers who request to downgrade or cancel services by leveraging solution-based retention strategies to address their needs while reintroducing the value and benefits of our pr...Customer Service, Customer Service Representative, Retention, Technical Support, Customer Experience, Sales Representative, Retail