Job Details

Location

208 Brookswood Road, Sherwood, Arkansas 72120

Description

DND Groups is a privately held franchise management company and home to more than 62 quick service restaurants nationwide. Proudly representing 5 internationally recognized brands: Dairy Queen, Noodles & Co., Paris Baguette, Taco Johns, and Zaxby's. DND Groups was recently named one of the Top 200 Restaurant Groups by Nation's Restaurant. We are eager to bring aboard a growth-minded leader to manage this Zaxby's location.

Responsibilities

• Building and developing a trusted team. The general manager will guide, support, and bring out the best in their crew members and shift leaders.
• Maintaining a positive working relationship with all restaurant staff. Fostering and promoting a cooperative and pleasant working climate will be paramount to maximizing employee morale, productivity, and efficiency.
• Hiring, training, and developing shift managers and conducting formal employee performance reviews.
• Ensuring that the team is equipped to provide an excellent guest experience in all areas.
• Utilizing the restaurant's profit & loss to optimize sales and profit by analyzing COGS and taking corrective action if necessary.
• Maintaining inventory, projecting changes in demand throughout the year, and adjusting labor accordingly.
• Ensuring that the restaurant is properly staffed to drive sales volumes. Prepare crew members' schedules and approve schedules completed by assistant managers to meet staffing requirements and labor goals.
• Responding to customer complaints, taking prompt and appropriate action to resolve problems, and ensuring customer satisfaction while identifying areas for improvement.
• Organizing and implementing local restaurant marketing as well as incorporating regional and national marketing promotions to increase restaurant sales.
• Exercising good judgment in decision-making and reporting issues to the district manager.

Qualifications / Skills

• Minimum of 3-5 years of restaurant management experience is required. Quick service restaurant experience strongly preferred.
• High School diploma or equivalent required.
• Candidates should have a strong sense of urgency, thrive under pressure, and have the ability to motivate their team in a fast-paced environment.
• Strong customer service skills, as well as the ability to adapt and engage with diverse crew members and a wide range of customers.
• A proven track record of effective management, demonstrated by previous COGS and labor management.
• Successful candidates will be detail-oriented and have the ability to oversee and balance all aspects of a fast-paced and dynamic restaurant.
• Ability to stand for long periods of time and lift up to 50 pounds will be necessary.

EOE AA M/F/Veteran/Disability

DND Groups (“DND”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development, and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation