Job Details

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.

Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.

Arkansas Blue Cross is only seeking applicants for remote positions from the following states:

Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

Workforce Scheduling

Job Summary

The Business Analyst supports enterprise business solutions operations by performing analytical work requiring root cause analysis and/or audits of existing business processes, procedures, and systems to identify and implement improvement initiatives. Critical responsibilities include testing and documentation of systems, ensuring operational data integrity, ease of use, proper functionality, and alignment with set objectives.

Requirements

EDUCATION

Bachelor's degree in Business, Computer Science, Healthcare Management, or a related field. Alternatively, five (5) years of health-related non-clerical experience in insurance, managed care, healthcare, or technology organizations will be considered.

EXPERIENCE

Minimum five (5) years of business analysis experience with complex system technology. In-depth knowledge of insurance technology systems such as claims processing, marketing, membership, enrollment, customer service, financial, and provider systems. An applicable Master's degree with at least three (3) years' experience is also acceptable.

Project Management experience is preferred.

ESSENTIAL SKILLS & ABILITIES

• Analyze information
• Time management
• Strategic approach
• Objectives oriented
• Critical thinking
• Documenting/recording information
• Training abilities
• External communication
• Mathematical reasoning
• Monitoring plans
• Oral and written comprehension
• Continuous monitoring
• Interpersonal relationships and communication
• Microsoft Office proficiency
• Problem solving and decision making
• Learning quickly
• Problem sensitivity
• Planning, prioritization, and organizing activities

Responsibilities

• Collaborate with internal departments, analysts, development teams, external vendors, and leadership to ensure proper testing and system functionality.
• Collect, audit, and analyze data; perform root cause analysis; propose solutions based on best practices and business needs.
• Document process flows comprehensively.
• Create test plans, scripts, and cases for system testing, verification, and implementation.
• Identify and document current processes, anticipate problems, and implement efficiency improvements.
• Clarify report needs with clients and deliver analysis to meet their requirements, audit data for quality and integrity.
• Lead project design, scope definition, and resource planning.
• Maintain and document business solutions, including system upgrades and enhancements, with thorough documentation and training.
• Manage projects through all lifecycle phases, including planning, execution, and reporting.
• Prepare reports and audits, analyze trends, and recommend process changes.
• Serve as SME for enterprise business solutions, ensuring measurable improvements.
• Work with decision-makers and end users to capture operational goals and requirements.

Certifications

Security Requirements

This position is level three (3). It requires maintaining the security and confidentiality of records and information to prevent harm or unfairness, as outlined in the company's Administrative Manual.

Segregation of Duties

Adhere to segregation of duties guidelines to prevent errors and irregularities, as per the Administrative Manual.

Employment Type

Regular

ADA Requirements

This role involves general office work, with occasional lifting up to 40 lbs and travel within walking distance of the primary work location as necessary.

About Us

Arkansas Blue Cross is ranked as one of the best places to work in Central Arkansas, with a culture that emphasizes employee wellness, community involvement, and a supportive environment.