Job Details

The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading-edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends.

If you are genuinely passionate about our vision to be our members' second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.

The Glencoe Club's Membership team is looking for a full-time Membership Associate to join our Administrative team. Reporting to the Membership Manager, this position supports membership administration across both The Glencoe Club and The Glencoe Golf & Country Club. The Membership Associate interacts extensively with current and prospective members, playing a key role in membership prospecting, onboarding, communication, and data management. This role also assists with basic accounts receivable (AR) support and collaborates closely with the Membership Engagement and Membership Specialist roles to ensure an exceptional member experience.

Responsibilities:

• Provide excellent and professional service to all members and prospective members.
• Coordinate and conduct membership tours, explaining Club privileges and offerings by membership category.
• Process membership changes including Prospective and Legacy applications, category transitions, resignations, and adding/removing of
• Interpret and apply Club Rules and Regulations in response to member inquiries.
• Maintain accurate and timely data entry in the Club's Northstar membership database and security system.
• Respond to membership inquiries by phone, email, and in-person.
• Assist with accounts receivable tasks, including responding to statement inquiries, tracking overdue accounts, sending expiry notices, and assisting with basic payment processing.
• Maintain locker waitlist and oversee locker assignment/cleaning coordination with support departments.
• Prepare membership correspondence, including affiliated club access letters, delinquency notices, and onboarding communications.
• Support membership events, marketing initiatives, and preparation of articles for Glencoe Life.
• Cross-train and assist with other administrative functions within the Administrative office, including occasional reception coverage.

Qualifications:

• Minimum 2 years of administrative experience in a customer-facing role; Club, hospitality or member-based organization experience an asset.
• Demonstrated excellence in customer service and professional communication (written and verbal).
• Advanced computer skills (Outlook, Word, Excel); experience with CRM systems (e.g., Northstar) preferred.
• Exceptional organizational and multitasking skills, with the ability to work within tight timelines.
• Collaborative team player with a strong sense of confidentiality, discretion, and professionalism.
• Able to prioritize and problem-solve independently while working in a fast-paced environment.
• Understanding of Club membership structure and policies, or ability to learn quickly.

Why choose us:

• An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders
• Numerous opportunities for personal and professional growth including training and development
• Delicious, fulsome employee meals prepared daily
• Employee referral program that rewards the additional talent you bring
• Numerous employee recognition programs to reward you for your incredible efforts
• Comprehensive health and dental benefits available for you and your family
• An Employee/Employer contributed to RRSP plan

Additional Details:

This is a Full Time salaried position that reports to the Membership Manager. The successful candidate will primarily work Monday to Friday 8:30am to 4:30pm but will be required to work other shifts including evenings, weekends and holidays, so a flexible schedule is required. Occasionally, this position may also work from The Glencoe Golf and Country Club.

Applicants must be legally eligible to work in Canada. The Club does not provide assistance with obtaining Canadian work authorization. The successful applicant will be required to complete a background check as well as Respect in the Workplace certification prior to commencing employment.

Qualified applicants are invited to submit their cover letter stating their salary expectations and resume to ...@glencoe.org by July 14, 2025.

Additional information about The Glencoe Club and offerings can be found at our website www.glencoe.org and at www.glencoejobs.org.

We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly.