Job Details

As a Call Center Representative - Conway, AR at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcares biggest challenges. Here are the details on this position. Your role in our mission This is an important position in Gainwells commitment to helping clients deliver better health and human services outcomes. Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved Adhere to the clients SLAs and consistently meet production targets Collaborate with team members, management and clients to resolve client inquiries; cross-train ...Call Center, Representative, Healthcare, Technology, Benefits