Job Details

Client Partner

The Client Partner serves as the primary post-sale point of contact for clients and is responsible for their ongoing growth and satisfaction. Uses in-depth knowledge of the client's industry, business operating model, and has deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization of Acxiom's products. Demonstrates product features beyond central functionality to help clients achieve specific business results and maximum value from their investment in Acxiom product(s). Strong strategic mindset to be able to identify and recommend specific solutions to achieve customer's desired objectives and outcomes. Holds direct responsibility for identifying growth opportunities and closing revenue from assigned clients, including upselling and cross-selling of related products, including accountability for client renewal and retention results. Ensures best practices are adopted for Acxiom product use and clients are maximizing value from product/service investments. Handles escalations and coordinate across functional areas of the company, including Professional Services, Data Engineering, Finance, Operations, Marketing, Training, and/or Delivery Support.

Competencies

• Revenue Driver: Ability to contribute to the generation of revenue proactively and strategically across client portfolio. Possess the skills and knowledge needed to identify, create, and seize opportunities that lead to increased sales, income, and profitability.
• Consultative: Ability to engage with clients in a collaborative and client-services mindset to understand their needs, provide expert advice, and offer solutions that address those needs effectively. Strongly skilled in active listening, problem-solving, and the ability to build trust-based relationships with clients, and colleagues across all levels.
• Client Advocate: Represent and champion the interests, needs, and concerns of clients. Serve as a dedicated liaison, ensuring that clients' expectations are met, they are achieving benefit realization, their issues are addressed, and their overall experience is positive and satisfactory.
• Relationship Builder: Ability to initiate, develop, nurture, and maintain positive and meaningful connections with others, whether they are colleagues, clients, customers, stakeholders, or external partners. Strong relationship-building skills excel in establishing rapport, trust, and mutual respect, which are essential for effective collaboration and achieving common goals.
• Healthcare Industry Expertise: Comprehensive knowledge and deep understanding of the Healthcare industry including payer, provider, and life science. Possess specialized insights, and a nuanced understanding of the market dynamics, trends, challenges, regulations, and competitive landscape.

Duties and Responsibilities:

• Achieves and exceeds revenue growth targets, maintains revenue run rate, profitability targets, and other sales related goals within named book of accounts.
• Proactively identifies new revenue opportunities annually and drives account growth and profitability acceleration including new business, up-sell, and cross-sell opportunities.
• Develops and improves client relationships by providing consultation, expertise, and onsite presence: aligning client business needs to Acxiom products, solutions, and services.
• Manages client portfolio revenue and bookings forecasts.
• Creates and maintains appropriate, well-managed pipeline of account growth opportunities.
• Responsible for managing within Salesforce CRM all records of sales, revenue, and other key account information.
• Creates value and differentiates Acxiom services and products from competitors.
• Consults with clients on new use cases and capabilities to enable organic growth (including decision engines, digital enablement, analytics, channel expansion, etc.)
• Leads or facilitates contract negotiations for new business and renewals.
• Escalation points for status, issues, problems, and feedback to client/stakeholders and teams.
• Work closely with delivery team managers to help support overall account operations.
• Work closely with our creative/media agency partners to develop and support overall account relationships.
• Consistently deliver high quality work on time and against commitments, proactive pitch proposals and business review presentations.

What Will Set You Apart:

• Ten (10) years of relevant experience. In the absence of a bachelor's degree, relevant experience of an equivalent time will be considered.
• Solution selling experience in Healthcare industry.
• Multi-functional leadership experience (Consulting, BPO, General Management, etc.)
• Experience in Marketing and Marketing Technologies, including data insights, analytics, and digital marketing experience.
• Knowledge of Mar-tech and Ad-tech ecosystem and technology.
• Deep knowledge of the application of consumer and behavioral data.
• Proven track record of meeting/exceeding goals and experience with sales targets.
• Proven success in managing clients with multiple lines of business.
• Ability to map technology solutions to solve business problems or advance business goals.
• Demonstrating resilience and creativity to gain commitments over challenging sales cycles.
• Strong problem-solving skills.
• Financial and strategic acumen.
• Experience and temperament working in high-pressure, fast-paced environments.
• Conversational style and ability to ask relevant questions (Solution Selling).
• Strong history of successful consultative, relationship-based selling.
• Strong PowerPoint presentation skills, including visualization abilities.

Primary Location City/State: Homebased - Conway, Arkansas