Job Details

Senior LinkAge Line Resource Specialist Tier 2

Position Type: Remote: Full-Time (40hrs)/Non-exempt

Location: Must live within one of the following counties: Big Stone, Lac qui Parle, Yellow Medicine, Swift, Chippewa, Kandiyohi, Meeker, Mcleod or Renville

About Us: The Minnesota River Area Agency on Aging (MNRAAA) provides advocacy, information, resources and assistance so that older adults can maintain the lifestyle of their choice. The Senior LinkAge Line is a free statewide service of the Minnesota Board on Aging, in partnership with Minnesota's Area Agencies on Aging. Senior LinkAge Line helps older Minnesotans and their families by connecting to local services, finding answers, and getting the help they need.

Job Summary: MNRAAA is seeking a full-time Senior LinkAge Line Resource Specialist. This role provides free, objective information and assistance to help older Minnesotans and their families to make informed decisions about their options, provide general resources and options counseling through taking inbound calls from the general and housing queues. This role also provides outreach by connecting with regional organizations, partners, and individuals to build relationships and educate them about the Senior LinkAge Line. Requires a valid driver's license, proof of insurance and a reliable car.

Salary and Benefits: Salary range: $21.28-$25.29 per hour, depending on years or relevant experience. Comprehensive health, dental, life insurance, Accidental Death & Disability, and short-term disability insurance (subject to different benefit plans). 401(k) plan with up to 5% company match. Paid vacation, sickness, and holiday time.

Key Responsibilities

• Provide comprehensive, clear, and objective information and assistance to older adults and their family members over the phone.
• Help older Minnesotans and their families make informed decisions about their options, Medicare, and health care benefits.
• Conduct education and outreach to individuals, caregivers, family members, and providers in the surrounding communities.
• Must complete the required Medicare Training to handle inbound Medicare calls independently within 6 months of hire. Training includes Medicare 101, 201, 301, & 302 (40 hours), and job shadowing (40 hours).

Qualifications

Requires a bachelor's degree from an accredited college or university in a human services-related field, such as social work, nursing, public administration, or gerontology and one year of professional or internship experience working with older adults OR Two-year certificate or degree in a human services-related field or a community health certificate with three years of professional experience working with older adults OR Five years of relevant professional experience in care coordination and case management at a nursing facility, assisted living, hospital, home care or lead agency.

Desired Qualities

• Empathy: Ability to understand and share the feelings of older adults, ensuring they feel heard and respected.
• Communication Skills: Strong ability to convey information clearly and effectively to older adults, their families, and team members.
• Problem-Solving: Aptitude for identifying issues and implementing effective solutions to improve service delivery.
• Professionalism: Maintaining a high standard of conduct and integrity in all interactions.
• Flexibility: Adaptability in changing needs and circumstances, ensuring the best possible care for older adults.
• Time Management: Ability to effectively plan, prioritize, and execute tasks within set deadlines to maximize productivity and efficiency.

How to Apply: If you meet these qualifications, please read the job description and apply by visiting www.mnraaa.org. Applications will be accepted until the position is filled. Resum s will not be accepted without a cover letter and completed application.

Compliance and Equal Opportunity: MNRAAA complies with all applicable federal, state, and local laws regarding equal employment opportunities. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with Minnesota state law, MNRAAA discloses the starting salary range and a general description of all benefits and other compensation offered for this position. We are committed to transparency and fairness in our hiring process.

Remote Work Compliance: This position allows for remote work within the state of Minnesota. Remote work arrangements must comply with all applicable state and federal employment laws, including the Fair Labor Standards Act (FLSA). Employees working remotely are expected to adhere to the same standards of performance and conduct as those working on-site. MNRAAA will provide necessary equipment and support to ensure a productive remote work environment. Regular communication and attendance at virtual meetings are required.

Equal Opportunity Employer: MNRAAA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.