Job Details

Overview

Product Support Specialist | 100% Remote in West Coast

This range is provided by Vaco by Highspring. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Compensation

Base pay range: $80,000.00/yr - $100,000.00/yr

100% Remote role (75% Travelling) $80k - $100K

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. The salary range is disclosed as required by local law in geographies that require it. The individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

About the role

We are seeking a Product Sales Representative to support generating and securing sales within specific product lines to increase profitability. This role provides pre- and post-sales technical and product knowledge support to internal sales managers, distributors and customers, and promotes sales throughout assigned regions. Responsibilities include speed to market for new software updates, ensuring ease of use for new updates, reliability of software and hardware, and providing technical support to end users. The candidate will assist in preparing technical proposals and quotations, offer training and product demonstrations, and attend customer meetings to ensure successful product adoption. The ideal candidate will have automotive experience in either a technical or sales capacity.

Responsibilities

• Support sales activities coordinated by the Senior Regional Sales Manager and VP of Sales
• Develop training programs for Sales Representatives and Distributor personnel to communicate the technical content, use, and benefits of Key Systems automotive products and enhance sales
• Use the demonstration van to organize road shows and train Sales Reps in the field
• Collect information from the market regarding product service and competition, especially for Automotive products, and share with the Product Manager
• Support and bring technical expertise to existing agents and distributors in the territories
• Collect insights and the voice of customers regarding trends, pricing, and programs; provide feedback to Marketing and Sales from a field perspective
• Assist sales management in preparing and presenting focused product presentations
• Develop and maintain strong relationships and selling opportunities within designated territory in agreement with Regional Sales Manager
• Regular customer visits to optimize product use
• Act as initial liaison between Customers and Customer Service/Technical Support groups
• Provide monthly reports on calls, visits, and customer issues
• Participate in team meetings, training, conferences, and trade shows as required
• Assist in developing accurate business growth forecasts and budgeting
• Identify potential customers and plan the best approach in agreement with the Regional Sales Manager

Qualifications

• Bachelor's Degree in Business, Marketing or technical area
• 5+ years of experience in a Sales or Marketing Product training role
• Experience working with distributors
• Demonstrated ability to bridge market requirements with internal technical expertise and systems
• Experience in the locksmith or automotive keys industry

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Other
• Sales

Industries

• Accessible Hardware Manufacturing
• Manufacturing

Referrals increase your chances of interviewing at Vaco by Highspring by 2x.

Get notified about new Product Support Specialist jobs in San Francisco County, CA.