Job Details

Customer Success Coordinator

We are looking for a bright, engaging person who will be the front-line of our brand experience. Customer Success Coordinators work closely with FMG's subscribers, who have purchased guidance and help through the setup process. As a Customer Success Coordinator, client communication and relationship building will be critical to your success. Strong organizational skills, the ability to work on multiple projects simultaneously, and an eye for design will all be essential in this role.

This position offers $35,360 per year with the opportunity to earn a bonus as long as company performance metrics are met.

Primary Responsibilities & Expectations

• Clear and professional communication with subscribers via phone, email, and video conference to collaborate on building their website.
• Adapt your approach to a wide range of subscribers, from those who are more "hands-on" to those who want more guidance and support.
• Build subscribers' websites using our proprietary content management system (CMS).
• Notate your work in our client relationship management software (Hubspot).
• Manage your calendar and schedule with a workload of 30+ projects.
• Set proper expectations with subscribers throughout the setup process, keeping them on target and within the expected timeframe.
• Work closely with other departments (Fulfillment, Domains, Copywriting and Front End Devs) to accomplish tasks related to building or launching websites.
• Access to a private & secure workspace, free from distractions.
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor.
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Skills and Qualifications

• Prior Customer Service or Support experience
• Time Management
• Professional oral and written communication skills
• Highly organized
• Self driven
• An eye for design

Preferred Skills and Experience

• Project management experience will be extremely helpful
• CRM experience

At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work.

We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact ...@fmgsuite.com.

You can find out more about what it's like to work at FMG, by visiting