Job Details

Remote Reservation Manager

Chicago, Illinois, United States

About the Job Remote Reservation Manager

About Us: We're looking for a Remote Reservation Manager to join our team and ensure every client's journey is seamless from start to finish.

Job Overview: You will be the key point of contact for clients, managing plans from booking reservations to curating personalized itineraries. Your goal is to ensure smooth, enjoyable experiences while providing top-notch customer service.

Key Responsibilities:

• Design and manage personalized itineraries, including flights, accommodations, transportation, and activities.
• Handle client inquiries, issues, and last-minute changes with professionalism and efficiency.
• Coordinate with airlines, hotels, tour operators, and other vendors to confirm bookings and ensure client satisfaction.
• Monitor schedules and ensure all aspects of the client's journey run smoothly.
• Provide proactive support by addressing concerns or special requests before, during, and after the trip.
• Assist in documentation and inform clients about necessary requirements such as passports, visas, and vaccinations.
• Keep clients updated on travel advisories, destination insights, and trends.
• Utilize CRM systems to manage client profiles, preferences, and feedback.

Qualifications:

• Experience in hospitality, event planning, or customer service (preferred but not required).
• Strong knowledge of booking systems, platforms, and processes.
• Excellent communication and interpersonal skills with a customer-first approach.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to problem-solve and stay calm under pressure.
• Proficiency in using CRM systems and Microsoft Office Suite.
• Passion for creating memorable experiences for clients.