Job Details

Cleaning and Restoration Crew Chief

Voda Cleaning and Restoration is seeking a dedicated and experienced Crew Chief to run our Carpet Cleaning and Water Restoration jobs. The ideal candidate will have extensive experience in water restoration, carpet cleaning, and leadership, ensuring that projects are completed efficiently, safely, and to the highest industry standards. This role requires a hands-on approach, as the crew chief will be required to step into the field to assist with carpet cleaning and restoration jobs, providing top-tier customer service.

Responsibilities:

• Respond to emergency calls and maintain open availability (must be available 24/7/365)
• Demonstrate a positive company image to staff and clients, including oral and written communication and visual presentation.
• Perform and supervise all cleaning jobs (carpet, tile & grout, upholstery, air duct, and floor cleaning)
• Perform and supervise water damage, mold remediation, fire & smoke damage, and biohazard projects.
• Maintain knowledge and follow IICRC guidelines, ensuring all work performed is up to standards.
• Communicate effectively with customers, providing verbal and written updates and timelines.
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods/techniques, and identifying/recommending additional services when applicable.
• Ensure proper maintenance and troubleshooting of vehicles and equipment.
• Assess damage at the client's property, determine the scope of work, and attend to it.
• Implement best practices to aid the company in meeting its vision, mission, and goals.
• Other duties as assigned.
• Effectively monitor and lead a team to ensure timely completion of tasks and delivery of exceptional quality.
• Train and coach technicians adhering to company practices and guidelines.

Abilities:

• Work on-call and in all emergencies, as needed.
• Cope and handle conflict, stress, and crises with professionalism.
• Maintain physical fitness and have no health issues that would interfere with the physical demands and conditions of the work environment customary for this type of work.
• Be able to comfortably lift 75-100 lbs without assistance.
• Demonstrate strong time management and organizational skills, attention to detail, and ability to prioritize tasks.
• Provide exemplary customer service to clients.

Qualifications:

• Preferred Certifications:
• IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in:
• WRT (Water Restoration Technician)
• CCT (Carpet Cleaning Technician)
• AMRT (Applied Microbial Remediation Technician)
• OSHA 30 Certification.
• Minimum of 2-3 years of experience in water restoration and carpet cleaning operations.
• Strong organizational, communication, and customer service skills.
• Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
• Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.

Compensation: $20.00 - $30.00 per hour