Job Details

A company is looking for a Manager, IT Service Desk to lead the planning and operations of their Service Desk team.Key ResponsibilitiesLead and develop a high-performing Service Desk team to ensure quality customer serviceHire, train, and evaluate staff while managing performance and attendance issuesEstablish ITIL-aligned processes and ensure effective incident management and escalationRequired QualificationsExperience in managing IT Service Desk operationsKnowledge of ITIL best practicesProven track record in team leadership and developmentAbility to analyze operational risks and implement corrective actionsFamiliarity with budget management and IT security protocols