Job Details

A company is looking for a Customer Experience Solution Area Lead (Security).Key ResponsibilitiesEngage with senior leaders across MCAPS, Engineering, and MarketingDeliver strategic Customer Experience insights and analysis based on customer product experiencesDrive operational and business excellence to address CX issuesRequired QualificationsBachelor's Degree in a relevant field and 8+ years of experience in consulting, project management, or customer engagementHands-on experience with Microsoft Security solutions or equivalentAbility to assess industry trends and translate insights into actionable recommendationsExperience leading large, cross-functional teams without direct authorityTrack record of contributing to large-scale transformations with measurable outcomes