Job Details

A company is looking for a Client Liaison to serve as a high-touch escalation point for benefit-related employee issues.Key ResponsibilitiesAct as the primary contact for escalated employee benefit inquiriesSupport Annual Enrollment activities and present quarterly Service Level Agreement (SLA) metrics to clientsBuild and manage relationships with client contacts and collaborate with internal experts to resolve issuesRequired QualificationsStrong background in client services, benefits administration, or employee supportAbility to navigate and work within client-specific systems and toolsExperience working independently and managing competing prioritiesHigh degree of professionalism, especially when interacting with executive stakeholdersStrong interpersonal skills to build rapport with internal and external partners