Job Details

A company is looking for an Information Technology Service Management Manager to lead their Service Management Technologies Team.Key ResponsibilitiesManage daily operations and enhancements of the core ITSM platform and associated applicationsDefine and execute the roadmap for new ITSM platform capabilities while managing a team of application administrators and developersOversee external vendor relationships and ensure alignment with business objectives through stakeholder collaborationRequired QualificationsMinimum of 5 years of IT leadership experience in Service Management Technology solutionsBachelor's degree in Information Systems, Computer Technology, or equivalent professional experience preferredDemonstrated deep technical expertise in IT Service Management (ITSM) platformsStrong leadership and people management skills with a focus on team developmentSolid understanding of ITIL, ITSM, and ITOM principles