Job Details

Job Description

The Vice President of Retail / Donated Goods is the executive leader responsible for the overall performance, growth, and operational excellence of Goodwill's retail and donated goods program. This role leads the statewide system of retail stores to maximize donations,sales, productivity, profitability, sustainability, and mission funding.

The Vice President provides strategic direction, field leadership, financial stewardship, and cross-functional partnership to ensure a high-performing operation that delivers strong donor and customer experience, develops future leaders, operational performance, and supports long-term organizational growth.

We view each store as a micro-factory with a storefront, where efficient production in the backroom drives a strong customer experience on the sales floor.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers, and management.

Essential Duties and Responsibilities

1. Lead the statewide retail and donated goods business in alignment with organizational strategy, mission, and annual operating priorities.
2. Translate strategy into measurable goals, operating plans, and performance routines across all locations.
3. Own division performance for revenue, contribution, payroll control, productivity, expense management, and overall financial results.
4. Develop budgets, forecasts, business plans, and corrective actions to improve financial and operating performance.
5. Collaborate effectively with executive leadership and support departments, including Operations, Performance and Operational Excellence, Human Resources, Marketing, and Community Engagement, to align goals, talent strategies, communication, KPI visibility, and execution.
6. Establish and maintain operating standards for donation intake, processing, merchandising, pricing, inventory flow, recovery, and store execution.
7. Ensure consistency, efficiency, accountability, and strong execution across all markets and locations.
8. Lead store openings, remodels, relocations, and operational optimization initiatives.
9. Develop and execute strategies to increase donor acquisition, customer traffic, transactions, and market penetration.
10. Identify opportunities for growth through new locations, donation centers, territory development, and operating model improvements.
11. Build, lead, coach, and develop a high-performing team of regional and field leaders while strengthening succession planning and bench development.
12. Establish clear expectations, accountability, and performance standards throughout the division.
13. Lead continuous improvement efforts across production, staffing, merchandising, and store standards using data, field observation, and structured problem-solving.
14. Ensure compliance with company policies, safety expectations, employment standards, operating procedures, and appropriate follow-up on incidents, claims, audits, and risk-related issues.
15. Maximize value recovery from donated goods, minimize waste and landfill impact, and ensure the retail and donated goods business remains clearly connected to and a champion of Goodwill's mission and community impact.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

Bachelor's

Experience

9 to 10 years related experience and/or training.

Management Experience

8 years related experience and/or training.

Skills

• Communication Skills
• Mathematical Skills
• Critical Thinking Skills
• Presentation/PowerPoint
• Spreadsheet
• Word Processing/Typing
• Contact Management
• Software Databases
• Payroll Systems
• Supervisory Experience
• Planning, organizing, and project management skills.
• Decision Making
• Team building and Management
• Conflict Resolution
• Ability to multi-task, shift priorities, and handle high-pressure time sensitive situations.

Required Certificates, Licenses, Registrations

Valid driver's license

Preferred Certificates, Licenses, Registrations

Mental Demands

COMPREHENSIVE AND VERY INTENSE MENTAL DEMAND. Comprehensive and continual involvement with multiple divisions, departments and/or organizations. Strategic and operational management functions which relate to both the short-term and long-term time periods.

Analytical Ability / Problem Solving

GENERAL OVERSIGHT. Activities covered by general organizational philosophy and objectives. Solving problems in novel, non-recurring or swiftly changing situations in which the approach is not fully defined. Guidance by top executive officer or business owner.

Responsibility for Work of Others

Depending on the role, this position may include responsibility for leading or supervising the work of others in accordance with the organization's policies and applicable laws. When applicable, responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

8-10

Working Conditions

Somewhat disagreeable working conditions. Exposed to any number of elements noted in Degree 2, with one or two elements present continuously. May involve some travel and/or work is at times, in the evening or during the night hours.

Physical Demand

MODERATE DIVERSITY, LOW PHYSICAL: Work activities which allow for a MODERATE AMOUNT OF DIVERSITY in the performance of tasks which are not as varied as those positions relating to Degree 1.

Additional Information

Core Responsibilities

Success Measures

Success in this position will be measured through a balanced scorecard reflecting financial performance, operational excellence, people development, and growth, including:
• Revenue growth
• Donor count growth
• Transactions and average transaction value
• Labor productivity
• Payroll as a percentage of sales
• Budget-to-actual performance
• Salvage, recovery, and value optimization results
• Quality and consistency of store and donation center execution
• Retention, succession readiness, and bench strength of leadership
• Safety, compliance, and risk management outcomes
• Advancement of growth, expansion, and market development priorities

Qualifications
• Bachelor's degree in business, operations, retail management, finance, supply chain, manufacturing, industrial engineering, or a related field preferred; equivalent combination of education and experience may be considered.
• 10+ years of progressive multi-unit leadership experience in retail, thrift, discount, grocery, off-price, logistics, donated goods, or similar high-volume operations.
• Demonstrated success leading through multiple layers of management across multiple sites.
• Strong financial acumen, including budgeting, forecasting, labor management, and performance analysis.
• Proven ability to build teams, develop leaders, and drive accountability.
• Strong communication, change leadership, and cross-functional collaboration skills.
• Travel required: regular in-state and out-of-state travel, including overnight travel.
• Valid driver's license and insurable driving record required.

Competencies/Skills

Strategic leadership

Financial stewardship

Multi-unit operational leadership

Talent development

Change leadership

Data-driven decision-making

Operational excellence

Donor and customer focus

Mission alignment

Cross-functional influence