Job Details

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation servicesESSENTIAL FUNCTIONS:* Assists callers efficiently and in a polite, courteous and professional manner at all times.* Conducts appropriate screening and eligibility functions.* Obtains correct information to schedule appropriate modes of transportation.* Maintains current knowledge of local operating transportation policies.* Accurately and effectively uses trip scheduling and dispatch software.* Maintains client, company and employee confidentiality.* Communicates with facilities and/or providers as necessary to assure efficient transportation services.* Coordination of urgent care and/or discharges with Trip Validation Specialist* Keeps Supervisor informed concerning scheduling and/or service delivery problems* Completes all required records and reports* Effective use of telecommunications systemsREQUIRED SKILLS AND ABILITIES* Excellent communication skills* Basic computer and typing skills* Type 30 wpm* Customer service experience* Able to work in a busy environment* Able to work independently or with a teamQUALIFICATION* High School graduate or equivalent