Job Details

IT ADMINISTRATOR

Location: Little Rock, AR, US, 72201 Category: DEPT OF INFORMATION SYSTEMS Anticipated Starting Salary: $117,734.03

Primary Responsibilities:

• Manage, configure, and maintain state-of-the-art IT systems, servers, and network infrastructure.
• Ensure the availability, performance, and security of all IT systems that support government functions, including local and cloud-based resources.
• Monitor system performance and resolve issues proactively.
• Provide technical support for system issues, network outages, and hardware/software malfunctions.
• Troubleshoot issues and coordinate with other departments or external vendors as needed to resolve problems in a timely manner.
• Offer end-user support for various IT-related issues.
• Implement and enforce security protocols to protect state data, systems, and networks from cyber threats.
• Conduct routine security assessments and apply necessary patches and updates to ensure compliance with security standards and regulatory requirements.
• Perform regular updates and maintenance to ensure systems remain up to date, secure, and operating efficiently.
• Develop, test, and maintain backup and disaster recovery procedures to ensure data integrity and availability.
• Maintain accurate and up-to-date records of systems configurations, network diagrams, software licenses, and troubleshooting logs.
• Prepare reports on system performance, security incidents, and system updates for management review.
• Administer user accounts and access to systems, applications, and resources.

Knowledge and Skills:

• Solid knowledge and experience with a variety of IT systems, including network administration, server management, cloud computing, and system configurations.
• Proficiency in system troubleshooting and maintenance.
• Strong analytical and problem-solving abilities to quickly identify and resolve IT issues.
• Ability to diagnose and address system failures or performance issues efficiently.
• Strong understanding of cybersecurity principles and practices.
• Effective communication skills to interact with end-users, team members, and management.
• Ability to explain technical concepts to non-technical users clearly and concisely.
• Strong attention to detail when performing system configurations, troubleshooting issues, and ensuring all security protocols are followed.
• Accurate documentation and record-keeping are essential.
• Ability to provide exceptional support to end-users, understanding their needs and providing solutions in a timely and professional manner.

Minimum Qualifications:

• A Bachelor's degree in Information Technology, Computer Science, or a related field is required, plus eight (8) years of progressively responsible experience in IT management or technology operations.